Frequently Asked Questions (FAQ)
General Information
Q: What is 3DMarvels.ie?
A: 3DMarvels.ie is an online store specializing in 3D-printed products and 3D printing filaments.
Q: Where is 3DMarvels.ie located?
A: We are based in Ballincollig Ireland, we offer shipping to various locations worldwide.
Products and Services
Q: What types of products do you offer?
A: We offer a variety of 3D-printed items, such as collectible figurines, all personalizable, and custom items. Additionally, we sell a wide range of 3D printing filaments and supplies.
Q: Which colours can I choose from for my 3D Figurine?
A: We continually expand and rotate our selection, we will soon have a page with an up-to-date list and examples. Contact us if you require a specific colour, we're happy to provide.
Q: Can I request a custom 3D print?
A: Yes, we offer custom 3D printing services. You can submit your design or describe what you need, and our team will work with you to create your unique item.
Filaments
Q: What types of filaments do you sell?
A: We sell the most common 3D printing filaments PLA, PETG, ABS, ASA. As well as more specialised materials.
Q: What brands of filaments do you carry?
A: Currently we only offer filaments from iSANMATE. In the future we will expand to other brands.
Q: What sizes of filament spools are available?
A: Our filaments are available in standard spool sizes 1kg, and larger bulk sizes depending on the brand and type.
Q: How do I choose the right filament for my project?
A: The choice of filament depends on the specific requirements of your project, such as strength, flexibility, and finish. PLA is great for general-purpose printing, ABS for more durable parts, PETG for a balance of strength and flexibility, and TPU for flexible prints. For specific advice, you can contact our customer service team.
Q: Do you offer filament samples?
A: Yes, we offer small sample packson request for a small fee, so you can test them before committing to a larger purchase.
Q: Are your filaments environmentally friendly?
A: PLA is an eco-friendly filament, which is biodegradable and made from renewable resources.
Q: How should I store my 3D printing filaments?
A: Filaments should be stored in a cool, dry place away from direct sunlight. We recommend using airtight containers or vacuum bags with desiccants to prevent moisture absorption.
Q: What should I do if I encounter issues with my filament?
A: If you experience any issues with our filaments, such as tangling, inconsistent diameter, or printing problems, please contact our customer service team for assistance. We stand by the quality of our products and will work with you to resolve any issues. When there are quality issues during p[rinting we highly recommend drying the filament in a dryer for multiple hours. Desiccants are to reduce the amount of moisture to reach the filament. They don't extract moisture from the filaments.
Ordering and Payment
Q: How do I place an order?
A: You can place an order directly through our website by selecting the desired product and completing the checkout process. For custom orders, please contact us via our custom order form or email.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods available through our online checkout system.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 24 hours of placement. Please contact our customer service team as soon as possible to make any changes.
Shipping and Delivery
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping rates and delivery times vary based on the destination.
Q: How long does it take to receive my order?
A: Standard orders typically take 5-7 business days to process and ship. Custom orders may take longer, depending on the complexity of the design. Delivery times vary by location.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier’s website.
Returns and Refunds
Q: What is your return policy?
A: We accept returns for defective or damaged items within 14 days of receipt. Custom orders are non-refundable unless there is a defect. Please contact our customer service team to initiate a return.
Q: How do I request a refund?
A: To request a refund, please contact our customer service team with your order details and the reason for the refund. If approved, refunds will be processed to the original payment method within 5-7 business days.
Support and Contact
Q: How can I contact customer service?
A: You can contact our customer service team via email at info@3dmarvels.ie or by using the contact form on our website. We aim to respond to all inquiries within 24 hours.
Q: Do you offer technical support for 3D prints and filaments?
A: Yes, we provide technical support for all our products. If you encounter any issues with your 3D print or filament, please contact us for assistance.
